Academic & Business Writing - Pop up Assignment

How do you think email has affected communication? Do you hate it? Love it? Explain your response.

I have a love hate for emails. The positive aspect or love is that it allows you a quick and efficient means of communication with others, whether it be on a personal level or professional. It allows you to follow up in person verbal conversations with a written confirmation of the conversation and the ability to create a documentation process for maintaining accountability and such. Its convenient to be able to search thru your emails to confirm that you indeed had followed up on that business proposal or that by writing an email after a conversation with a rental company you discovered that they had missed an item you had verbally requested.

The hate comes from the dependency on emails. I have found that a lot of people have developed a dependency on emails and the expectation that if an email is sent the issue is dealt with. The mindset that even if a reply is not received they've done their duty and its out of their hands. Gone are the days of a quick phone call to follow up on a email, especially if its urgent. People have an expectation that if you send an email and the content is urgent the recipient will know this and drop everything to deal with it and when they don't you blame them. When the reality is you don't know how many emails the recipient receives. You don't know how much time they have to deal with emails. It creates a type of impersonal persona that can remove you from the reality of the world and situation.

Personally I find too many people have developed a dependency on emails that removes them too much from the personal aspects of their jobs when communicating.